Complaints and grievances will be handled in a reasonable manner. Everyone involved is expected to concentrate on the solution of disagreements and personal reconciliation. The parties must attempt to resolve the disagreement among themselves prior to the involvement of a higher authority. In the event that the disagreement continues unresolved, the parties may bring the issue(s) to the Board of Directors for further review.
Once the Board of Director dictates a solution, the complaint or grievance shall be considered to have no further recourse and the parties involved must abide to the resolution of the Appealing Body. If a student does not feel that the school has adequately addressed a complaint or concern with its human and authority resources, the students may consider contacting the Commission for Independent Education or the Accrediting Commission.
Commission for Independent Education
325 West Gaines Street, Suite# 1414
Tallahassee, Florida 32399-0400
Tel# 1-888-224-6684
Per the Accrediting Commission, the following must be published in the School Catalog:
STUDENT COMPLAINT PROCEDURE
Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to:
Accrediting Commission of Career Schools & Colleges
2101 Wilson Boulevard, Suite 302
Arlington, VA 22201
(703) 247-4212
www.accsc.org | complaints@accsc.org
A copy of the ACCSC Complaint Form is available at the school and may be obtained by contacting:
complaints@accsc.org or at https://www.accsc.org/StudentCorner/Complaints.aspx.
A copy of the Commission's Complaint form is available at the school and may be obtained by contacting Mr. Gustavo Cordoba, School Director.